How the electricity supply chain works
The electricity market in Victoria was designed to transport electricity generated from coal, gas or hydro power, and distribute it to homes and businesses.
Welcome to the People's Panel
David Gillespie, Managing Director, Jemena
It is a critical time for the energy industry as we increase our focus on the energy transition and a low-carbon future. We have an important role to play in providing electricity to Victorians now and in the system of the future.
As customers with lived experience, you bring a unique perspective on energy, electricity and the future of our network. This includes your experiences navigating your way through the energy system; from using electricity, finding information and paying your bill. We also want to understand your needs, hopes and aspirations as we move to a more sustainable future.
Your feedback will be incorporated into our 2026-31 price reset proposal. This proposal will be submitted to the Australian Energy Regulator for their approval.
We have developed this pack to give you a deeper understanding of the role we play as an electricity distribution business and the challenges we face.
I encourage you to get familiar with this content and write down any questions and thoughts that come up for you on the future of energy and the challenges we might face.
There might be a topic that you’d like to explore deeply through your role as a panel member, or like to hear from a guest speaker.
Thank you for your participation and contributions.
David
Shaun Reardon, Executive General Manager, Jemena Networks
It has been a real privilege to attend the first introductory People’s Panel sessions and to meet many of you. I’m inspired by the commitment you have to shaping our electricity network and the spirit of curiosity you have as a group to understanding the energy supply chain and what we do.
Customers are the heart of our business, particularly when it comes to shaping our regulatory proposals and the future of our network.
As a panel you play a pivotal role in shaping our regulatory proposal and the recommendations you make will lead to initiatives across our network. Your ideas and insights will ultimately guide the services we provide and the prices we charge all of our residential customers.
I thank you for your involvement and unique perspectives you bring to the panel. I look forward to seeing you at the sessions and learning from you.
Shaun
The electricity supply chain & who we are
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Jemena's electricity network
Jemena transports electricity to homes and businesses in Melbourne’s north-west.
Our role in powering your home
We build and manage infrastructure including the power poles and wires that bring electricity to customers.
The energy market
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The current environment
The way the electricity market functions has a profound impact on customers’ health, well-being and living standards.
Jemena's energy market in 2035
Several forces are impacting the future of our energy market as we prepare for evolving customer needs and growing network demand.
Challenges we face & long term megatrends
We consider there to be five global megatrends that drive electricity-sector transformation and are likely to fundamentally change the structure and function of the electricity system over the long term.
How we are regulated
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How we are regulated
As an electricity distribution network business, the prices we charge customers are regulated by the Australian Energy Regulator.
Regulatory methods to determine our revenue
We will be establishing an Energy Reference Group to help guide our 2026-31 Regulatory Proposal.
Prices we charge customers through tariffs
A ‘tariff’ is how we charge a retailer for the services we provide our customers.
Our customers
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Residential customers
There are more than 370,000 residential customers in our electricity network in north and western Melbourne.
Small to medium business customers
Small and medium businesses in our network are vital to local communities.
Large commercial and industrial customers
Our large commercial and industrial customers deliver key services and products to Victoria and beyond.
Customer engagement
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Customer engagement
Our customer and stakeholder engagement approach aims to capture a diverse and large range of views to shape our 2026-2031 Regulatory Proposal.
Customer Voice Groups
Our Customer Voice Groups represent the rich diversity of customers in our network.
Energy Reference Group
Our Energy Reference Group is made up of ten energy experts and customer advocates who will help guide our 2026-31 Regulatory Proposal.
What's on your mind as a People's Panel member?
This is a forum for Jemena's People's Panel and a place to connect in-between sessions. We ask that members remain respectful when discussing topics and reframe from any offensive language.
Jemena acknowledges the Traditional Owners of the land on which we operate and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.
Artwork is by Chern’ee Sutton a contemporary Indigenous artist from the Kalkadoon people from the Mount Isa area in Queensland.
Phone: (03) 9173 7922
